Knowledgebase

Adding an IP or port to a whitelist

Our default firewall rules allow most applications/software to run without issues on our shared, cloud web hosting, semi-dedicated, and reseller hosting plans. If you're running an application/software which requires we whitelist an IP or open a non-standard port please open a ticket with our support department and provide us with:

  • The port(s) and/or IP(s) you need whitelisted.

  • An explanation of why the whitelist is necessary.

  • The name of the application/software you're attempting to use.
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