Knowledgebase

Articles

 Account transfer or access with death of a customer

In order for us to change ownership of an account in the death of a client / account owner we...

 Can I add more RAM/memory to my hosting account?

RAM/memory upgrades are available on all shared, cloud web hosting, and semi-dedicated hosting...

 Do you offer domain registration?

Domains can be registered through us for $10.95/year, and ID/whois protection can be added for an...

 Domain Registrar and WHOIS Information

When you register a domain through Hawk Host, you have the ability to change the nameservers,...

 How can I register private nameservers?

Any domains registered with Hawk Host provide you the ability to register your own custom...

 How can I reset my cPanel password?

cPanel password resets can be completed through your client area. If you are unable to login to...

 How do I add an authorized user to my account?

Adding an authorizer user to your client area account allows you to configure access for multiple...

 How do I add funds / credit to my account?

You can add funds to your account which can be used for new orders, future invoices, or any...

 How do I cancel / disable renewal for my domain?

If you have a domain name registered through us and would like to cancel / not renew the domain,...

 How do I cancel my service(s)?

We hate to see people leave, however we understand your hosting needs may change over time. To...

 How do I clear my shopping cart?

If you need to clear your shopping cart on our website simply progress to "Step...

 How do I disable Two Factor Authentication (2FA) for my client ar...

If you need to disable two-factor authentication for your client area and you've lost both your...

 How do I enable Two Factor Authentication (2FA) for my client are...

Our client area (https://my.hawkhost.com/clientarea.php) supports two-factor authentication to...

 How do I point my affiliate URL to specific pages on the Hawk Hos...

It is possible to send your referred traffic through your affiliate URL to a specific page on our...

 How do I upgrade / downgrade my service?

You can upgrade anytime by logging into our client area at https://my.hawkhost.com and following...

 I've lost my Two-Factor Authentication (2FA) device. How do I acc...

If you've previously configured Two-Factor Authentication (2FA) for your cPanel account and...

 What is my support PIN, and where do I locate it?

In order to receive support from our team, you'll be required to provide them with your unique...

 Where do I find my EPP code?

If you're looking to transfer your domain to another registrar, you will need to provide them the...

 Where is your affiliate program?

All information regarding our affiliate program can be located here:...