In order to allow remote hosts to connect to your MySQL databases, our support team needs to whitelist the IP(s) you're connecting from through our firewall. Please open a ticket with our support department and provide us with a list of the IP(s)/hosts you need whitelisted for remote MySQL access.
You also need to specifically allow remote connections from the host you're trying to connect from.
- Login to cPanel for your account.
- Type 'Remote MySQL' into the top left finder, and click on the 'Remote MySQL' interface icon:
- Fill out the 'Add Access Host' fields with your IP details:
- Once added, you'll now see the IP in the 'Manage Access Hosts' section: