Articles

 Accessing SpamExperts and creating separate SpamExperts users

All cloud web hosting, semi-dedicated, and reseller hosting services include enterprise level...

 Adding an IP or port to a whitelist

Our default firewall rules allow most applications/software to run without issues on our shared,...

 Adding or Editing your DNS Zone Records (A,AAAA,CAA,CNAME,DMARC,M...

Any website hosted through Hawk Host which is using Hawk Host's nameservers (nsX.hawkhost.com)...

 Can I password protect directories?

Yes, do the following within cPanel: 1) Search for the "Password Protect...

 Configuring Redis or Memcached socket with LSCache for WordPress

This article assumes you have already installed the LiteSpeed Cache (LSCache) plugin for...

 Configuring e-mail in Mac OSX (Mail.app)

This guide assumes you've already setup your email accounts through cPanel. If you have not first...

 Creating, Reverting, or Destroying Cloud Compute Snapshots

To utilize cloud compute snapshots you must first purchase the feature. Please refer to this KB...

 Custom error pages

Error pages are determined by the HTTPYou can add custom error pages by logging into cPanel and...

 Do you have a manual for the control panel?

You can view the CPanel documentation at the official website:...

 Enabling SpamExperts through cPanel

SpamExperts is an enterprise level email filtering solution that is included for free with all...

 Enabling/Disabling Imunify360 Proactive Defense through cPanel

Proactive Defense is a unique Imunify360 feature that can prevent malicious activity through PHP...

 How can I block an IP from my website?

All shared, reseller, and semi-dedicated hosting plans allow you to block individual IPs or...

 How can I enable Cloudflare?

Cloudflare is removing support for their cPanel plugin as of June 15 2022. We advise all...

 How do I adjust PHP options memory limit, upload filesize, or exe...

Please refer to our updated KB article at...

 How do I allow remote MySQL connections?

In order to allow remote hosts to connect to your MySQL databases, our support team needs to...

 How do I change my PHP version?

All shared, cloud web hosting, semi-dedicated, and reseller hosting plans offer the following PHP...

 How do I configure G Suite email for my account?

All of our accounts fully support the use of G Suite / Google Apps. To configure G Suite email...

 How do I create DMARC entries for my domain names?

DMARC (Domain-based Message Authentication, Reporting, and Conformance) allows you to configure...

 How do I create FTP accounts through cPanel?

All cloud web hosting, semi-dedicated, and reseller hosting plans allow you to create an...

 How do I create a MySQL database?

All shared, reseller, and semi-dedicated hosting plans include the ability to create unlimited...

 How do I disable AutoSSL email notifications from cPanel?

Our AutoSSL system will email your cPanel contact email address when there is a successful...

 How do I disable Two Factor Authentication (2FA) for cPanel?

If you've lost your hardware device previously used to configure cPanel Two-Factor Authentication...

 How do I disable Two Factor Authentication (2FA) for my client ar...

If you need to disable two-factor authentication for your client area and you've lost both your...

 How do I enable PHP extensions?

All shared, cloud web hosting, semi-dedicated, and reseller plans include the ability to enable...

 How do I enable Two Factor Authentication (2FA) for cPanel?

cPanel natively supports Two-Factor Authentication (2FA) as an extra layer of security for your...

 How do I enable Two Factor Authentication (2FA) for my client are...

Our client area (https://my.hawkhost.com/clientarea.php) supports two-factor authentication to...

 How do I enable and configure DNSSEC on my domains?

All of our shared, cloud web hosting, semi-dedicated, and reseller hosting plans support enabling...

 How do I enable the WordPress CLI (wp-cli) on my hosting account?

You can install the WordPress CLI (wp-cli) on any hosting plan by following these instructions:...

 How do I enable, disable, or flag Litespeed Cache for WordPress?

All shared, cloud web hosting, semi-dedicated, and reseller plans support the LiteSpeed Cache for...

 How do I exclude / disable Let's Encrypt AutoSSL on a domain name...

All shared, reseller, and semi-dedicated hosting services with us allow you to mass install free...

 How do I get started with the free Weebly site builder?

All cloud web hosting and semi-dedicated hosting plans include access to Weebly, a free drag...

 How do I get to webmail without using cPanel?

All Hawk Host shared, reseller, and semi-dedicated hosting plans include access to POP3/SMTP/IMAP...

 How do I manually install a single free Let's Encrypt SSL certifi...

All shared, reseller, and semi-dedicated hosting services with us allow you to install a free and...

 How do I mass install my free Let's Encrypt SSL Certificates?

All shared, reseller, and semi-dedicated hosting services with us allow you to mass install free...

 How do I point my affiliate URL to specific pages on the Hawk Hos...

It is possible to send your referred traffic through your affiliate URL to a specific page on our...

 How do I provide cPanel access to a webmaster or developer?

Unfortunately as of cPanel/WHM version 100 they do not support the concept of multiple cPanel...

 How do I restore files or databases from Acronis backup?

We take backups of your entire account, including files emails and databases, once per day....

 How do I use Redis on my hosting account?

We offer a free Redis instance on all shared, cloud web hosting, semi-dedicated, and reseller...

 How do I use memcached on my hosting account?

We offer a free memcached instance on all shared, semi-dedicated, and reseller hosting plans. You...

 How do I use webmail?

All Hawk Host shared, reseller, and semi-dedicated hosting plans include access to POP3/SMTP/IMAP...

 How to create new domains, addon domains, parked domains, and sub...

All shared, semi-dedicated, and reseller web hosting plans allow customers to host an unlimited...

 I've lost my Two-Factor Authentication (2FA) device. How do I acc...

If you've previously configured Two-Factor Authentication (2FA) for your cPanel account and...

 Installing WordPress with one-click installer Softaculous in cPan...

Softaculous enables one-click installations of WordPress through cPanel which takes less than...

 Installing one-click scripts/software through cPanel with Softacu...

Softaculous enables one-click installations of over 400 unique scripts & software packages....

 Optimize Website feature in cPanel

The "Optimize Website" feature that is commonly available on other cPanel based hosts is not...

 Purchasing Snapshot Backups for Cloud Computes

We currently offer snapshots of cloud computes in our Los Angeles USA and Hong Kong locations....

 What is my support PIN, and where do I locate it?

In order to receive support from our team, you'll be required to provide them with your unique...

 What is the correct path to use for PHP?

The correct path to use for PHP cron jobs or other scripts which require the PHP path is:...

 Where can I view my AutoSSL with Let's Encrypt SSL certificates?

All of our shared, reseller, and semi-dedicated hosting plans utilize the AutoSSL feature with...

 Windows and macOS Traceroute Instructions

To perform a traceroute using Windows: Use your mouse to click the Windows Start Menu icon on...

 cPanel Tutorials

cPanel has included video tutorials for every option under the control panel. To access these...