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 "Please wait while your request is being verified..." message sho...

Our cloud web hosting, semi-dedicated, and reseller web hosting plans utilize Imunify360 WAF (web...

 Accessing SpamExperts and creating separate SpamExperts users

All cloud web hosting, semi-dedicated, and reseller hosting services include enterprise level...

 Can Hawk Host host international domains?

We can host any TLD that's currently supported by ICANN. We run a clustered DNS setup in...

 Can I add more RAM/memory to my hosting account?

RAM/memory upgrades are available on all shared, cloud web hosting, and semi-dedicated hosting...

 Can I use ImageMagick?

By default we have ImageMagick installed on all of our servers. When it asks for the path, use...

 Cloudflare cPanel Deprecation Notice June 15 2022

Unfortunately Cloudflare has formally announced the deprecation of their cPanel plugin, as a...

 Default permissions on folders and PHP files.

We currently run Litespeed Web Server which runs PHP as the user so files and folders should...

 Do you offer SSH access?

All of our accounts come with SSH access enabled by default. If you're unable to connect, or...

 Do you support Zend Framework?

We fully support Zend Framework on all of our shared, cloud web hosting, semi-dedicated, and...

 Enabling/Disabling Imunify360 Proactive Defense through cPanel

Proactive Defense is a unique Imunify360 feature that can prevent malicious activity through PHP...

 How do I access my cloud compute DirectAdmin or cPanel/WHM?

Our cloud compute packages include two options for web based control panels to aid in server...

 How do I access my sites preview URL or view the site on your ser...

Our cloud web hosting, semi-dedicated, and reseller plans do not provide a preview URL. To view...

 How do I adjust PHP options memory limit, upload filesize, or exe...

Please refer to our updated KB article at...

 How do I change my PHP version?

All shared, cloud web hosting, semi-dedicated, and reseller hosting plans offer the following PHP...

 How do I change my cPanel username?

To change your cPanel username you will need to submit a ticket to our support department and...

 How do I create FTP accounts through cPanel?

All cloud web hosting, semi-dedicated, and reseller hosting plans allow you to create an...

 How do I enable FFmpeg on my hosting?

Unfortunately the FFmpeg framework/extension is not available on our cloud web hosting,...

 How do I enable PHP extensions?

All shared, cloud web hosting, semi-dedicated, and reseller plans include the ability to enable...

 How do I enable and configure DNSSEC on my domains?

All of our shared, cloud web hosting, semi-dedicated, and reseller hosting plans support enabling...

 How do I enable, disable, or flag Litespeed Cache for WordPress?

All shared, cloud web hosting, semi-dedicated, and reseller plans support the LiteSpeed Cache for...

 How do I file a DMCA counter claim notice?

If you feel you've received an invalid DMCA / copyright complaint you do have the rights to...

 How do I log into SSH (shared / cloud web hosting)?

All shared, cloud web hosting, semi-dedicated, and reseller plans include SSH access. To connect...

 How do I provide cPanel access to a webmaster or developer?

Unfortunately as of cPanel/WHM version 100 they do not support the concept of multiple cPanel...

 How do I re-issue my SSL certificate?

Due to a recent change in policies and standards, multiple websites (including Paypal) are now...

 How do I use memcached on my hosting account?

We offer a free memcached instance on all shared, semi-dedicated, and reseller hosting plans. You...

 How do you enable HTTP Strict Transport Security (HSTS)?

HTTP Strict Transport Security (HSTS) informs all user agents that they should only communicate...

 How many visitors can your hosting plans support?

We do not place a limit to the number of visitors or amount of traffic your site can handle. The...

 How to create a Softaculous staging environment

Softaculous offers a quick and easy way to clone your existing software installation(s) into a...

 How to edit your hosts file on Windows, Mac, or Linux

Editing your local systems hosts file allows you to manually point a website to a specific IP...

 I received a CAA DNS error when installing my Let's Encrypt SSL c...

CAA is a type of DNS record that allows site owners to specify which Certificate Authorities...

 I've changed my nameservers, but my site is still down

When you change your nameservers to ours after signing up for a shared hosting account, there...

 Is SetEnv supported by LiteSpeed?

The SetEnv directive is not supported by LiteSpeed Web Server at this time however you can set...

 Is port forwarding or SSH tunneling available on hosting plans?

While all of our hosting plans include SSH access we do not allow port forwarding or SSH...

 Keep Alive Not Enabled with HTTPS

We utilize the Litespeed web server which when utilizing https has the capability of using HTTP/2...

 My website has been blocked. What do I do?

If you suspect your website or IP have been blocked behind a firewall and you can no longer...

 My website is down. What should I do?

If you're unable to reach your site, there are a number of steps you can take to determine if the...

 Optimize Website feature in cPanel

The "Optimize Website" feature that is commonly available on other cPanel based hosts is not...

 PuTTY Download

You can download PuTTy here: http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html

 Weebly Showing an Error Publishing Site

Weebly is a free drag&drop site builder we offer with our shared, cloud web hosting, and...

 What are entry processes / concurrent connections?

Despite the wording implying connections to your site, the idea behind the concurrent...

 What are your nameservers?

Since we run multiple nameservers, please consult your "New Account Information"...

 What are your plans inode limits?

An inode represents each file stored from your account. Every email, website page, image, etc. is...

 What do I set my name servers to?

Since we run multiple DNS clusters for shared hosting and semi-dedicated accounts, the...

 What is Litespeed Cache for WordPress and why is it installed on ...

Litespeed Cache for WordPress (LSCWP) is a caching plugin created and maintained by the...

 What is the MySQL size limit?

There is no limit. The only limit is the amount of space allotted to your cPanel account.

 What is the amount of MySQL concurrent connections?

We currently allow 25 concurrent MySQL connections at any given time. This limit is only applied...

 What is the correct path to use for PHP?

The correct path to use for PHP cron jobs or other scripts which require the PHP path is:...

 What is the path to mysql and mysqldump?

The path to mysql is /usr/bin/mysqlThe path to mysqldump is /usr/bin/mysqldump

 What server type should I choose for my SSL certificate?

Once you've purchased a Globalsign AlphaSSL certificate, you will receive an email with a link to...

 Where can I see the network status?

You can find server and network status on our status page...

 Where can I view my AutoSSL with Let's Encrypt SSL certificates?

All of our shared, reseller, and semi-dedicated hosting plans utilize the AutoSSL feature with...

 Why are my Weebly pages showing up as blank white and empty?

If you've published your Weebly pages and they're showing up as blank it most likely means your...

 Why can't I see my databases in phpMyAdmin?

Newly created databases can take up to 20 minutes to appear in phpMyAdmin after you create them...

 Why is there an SSH key in my cloud servers authorized_keys file?

The existing SSH key in your clouds authorized_keys file is our internal key. This key is used...

 cPanel "Email Deliverability" interface shows PTR/rDNS error

When checking the "Email Deliverability" interface in cPanel it may show a PTR/rDNS error which...